Cancellation Policy

To request a change or cancellation, email service@copperluma.com within 6 hours after placing your order and include the order number. We will make a reasonable effort to help.

Cancellation is not guaranteed once fulfilment or dispatch has begun. If cancellation is approved before dispatch, any collected payment will be returned to the original payment method. After dispatch, the Return & Refund Policy applies.

If we cancel an order because of stock, payment, pricing, delivery, fraud-prevention, or legal issues, we will notify you and refund amounts collected for the cancelled items.