Frequently Asked Questions
When will my order be processed?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does delivery take?
Estimated delivery is 7–12 business days after dispatch. Tracking details are emailed when available.
Can I change or cancel an order?
Contact us within 6 hours after placing the order. We will try to help, but changes cannot be guaranteed after processing begins.
What is the return window?
Eligible items may be returned within 30 calendar days after delivery. See our Return & Refund Policy for conditions.
Where are orders fulfilled?
Orders may ship from our own or partner facilities depending on stock and destination.
How do I contact support?
Email service@copperluma.com or call +852 3580 0512 during customer service hours.